Terms of use

These Terms of Use ("Terms") are a contract between you and Veezon (operated by Ukani Platforms, "Veezon", "we", "us", "our"). By creating an account, browsing our website, or listing products for sale, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

1. Definitions

• Platform — the Veezon website, seller dashboard, buyer account area, and any mobile or API surface we operate.
• User — anyone who accesses the Platform, whether as a Buyer, Seller, or visitor.
• Buyer — a User who places an order for goods listed on Veezon.
• Seller — a User who lists products for sale on Veezon under a verified seller account.
• Order — a purchase confirmed through the Veezon checkout flow.
• V-Coins — Veezon's loyalty currency, redeemable within the Platform.
• Return Window — the buyer's return / replacement window shown on the product page and order confirmation.

2. Accounts & eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Notify us immediately at support@veezon.in if you suspect unauthorised access.

Sellers must additionally complete seller registration by providing a valid GSTIN, PAN linked to that GST, and an active bank account in the same legal entity's name, along with mobile and email OTP verification. We may verify these details before activating a seller account.

3. Marketplace role

Veezon operates as an online marketplace. We provide the technology that connects Buyers and Sellers — we are not the seller or manufacturer of the products listed by third-party Sellers on the Platform. The contract of sale for each product is between the Buyer and the specific Seller who listed it. The Seller's name and the invoice they issue will identify the merchant of record for each Order.

Where Veezon provides additional services on top of the marketplace — such as Veezon-fulfilled logistics, payment collection, complaint mediation, and payouts — those services are offered under this Terms document.

4. Buyer terms

4.1 Placing orders

Orders are grouped by Seller at checkout: if your cart contains products from multiple Sellers, we place one Order per Seller and each may have its own shipping and delivery timeline. Availability, delivery time, and applicable taxes are shown before payment.

4.2 Payment methods

We currently support Cash on Delivery, Razorpay, and UniquePay. Third-party payment providers may apply their own terms and fees. Successful payment does not by itself guarantee acceptance of your Order — the relevant Seller may cancel and refund an Order in limited cases (e.g. stock-out, address unserviceable).

4.3 Delivery, returns & refunds

The Return Window for each product is shown on the product page and on your Order details. Return requests raised within that window are processed under the Seller's return policy, moderated by Veezon. Approved refunds are returned to your original payment method (or as store credit for COD Orders).

4.4 V-Coins & cashback

V-Coins and cashback earned on eligible Orders are held as pending until the Return Window closes. Once the Order is not returned or replaced, the rewards are credited to your Veezon wallet. If an Order is returned within the window, the associated V-Coins and cashback are cancelled. V-Coins may be redeemed at checkout up to the limit shown at that time.

4.5 Wholesale & bulk inquiries

Some Sellers offer wholesale pricing with minimum order quantities. Bulk inquiries submitted through the Platform are routed to the Seller; acceptance, pricing, and delivery terms for wholesale orders are agreed directly between you and the Seller through the in-app inquiry thread.

5. Seller terms

5.1 Listing rules

Sellers may create the following listing types on Veezon:

• In-store products — standard retail listings.
• Offer products — time-boxed sale listings with countdown timers.
• Wholesale products — tiered bulk pricing with MOQs.
• Catalogue only — showcase products for inquiry, without a live price.

You are responsible for the accuracy of every listing, including titles, descriptions, images, HSN codes, price, taxes, variants, and net-quantity ("packaging") information. You warrant that you have the right to sell every item you list and that the goods conform to Indian law and applicable industry standards.

5.2 Fulfilment

You may choose Veezon-fulfilled logistics (managed pickup, packing, last-mile) or self-ship (using your own courier) for each product. For self-shipped Orders, you must upload packing photos before dispatch as proof of condition. Missing or fraudulent packing evidence may result in return disputes being decided in the Buyer's favour.

5.3 Payouts

Order proceeds — net of the applicable referral fee and any refunded amounts — are held until the Return Window closes. Cleared funds move to your seller wallet on the next payout cycle and are transferred to your registered bank account. Buyer V-Coins and cashback are released on the same schedule.

5.4 Complaint response

You must respond to Buyer complaints raised through the Veezon complaint system within the stated SLA. Repeated non-response or unresolved complaints may lead to warnings, listing removal, or seller-account suspension.

5.5 Fees

Category-based referral fees apply to each delivered Order. Current ranges are shown at Pricing. We may revise fees with prior notice through the seller dashboard.

6. Prohibited conduct

You may not use the Platform to:

• list counterfeit, stolen, hazardous, restricted, or illegal goods;
• misrepresent the origin, condition, or specification of a product;
• solicit Buyers to transact off-Platform to avoid fees or protections;
• scrape, crawl, reverse-engineer, or disrupt the Platform, its APIs, or its infrastructure;
• impersonate another person, business, or Veezon employee;
• upload malicious code or attempt to gain unauthorised access.

7. Intellectual property

The Veezon name, logo, and all Platform-owned content are our intellectual property or that of our licensors. Sellers retain ownership of product content they upload but grant Veezon a non-exclusive, royalty-free, worldwide licence to display, promote, and cache that content for the purposes of operating and marketing the Platform. Report any IP infringement to support@veezon.in.

8. Content & listing moderation

We may review, edit, or remove listings, reviews, complaint content, and communications that we reasonably believe violate these Terms, applicable law, or our internal policies. Moderation actions are recorded and communicated via seller-side notifications.

9. Liability & disclaimers

The Platform is provided on an "as-is" basis. To the extent permitted by law, Veezon disclaims implied warranties and is not liable for indirect, incidental, or consequential losses arising from use of the Platform. Nothing in these Terms limits liability that cannot lawfully be limited under Indian law.

Because the contract of sale for third-party products is between Buyer and Seller, Veezon is not the manufacturer or seller of those products and is not directly liable for product defects, warranty claims, or personal injury arising from the products — except to the extent required by the Consumer Protection (E-commerce) Rules, 2020.

10. Indemnity

You agree to indemnify and hold Veezon and its officers, employees, and agents harmless from any claim, demand, or damages (including reasonable legal fees) arising from your breach of these Terms, your listings or content, or your misuse of the Platform.

11. Grievance officer

In accordance with the Consumer Protection (E-commerce) Rules, 2020 and the Information Technology Act, 2000, complaints regarding the Platform, listings, or content can be raised through the in-app complaint system or by writing to our Grievance Officer:

Grievance Officer
Name: [to be appointed]
Email: support@veezon.in
Response SLA: within 48 business hours of receipt; resolution within one month.

12. Suspension & termination

We may suspend or terminate any account for breach of these Terms, fraud, prolonged inactivity, or compliance requirements. You may close your account at any time from your profile; certain records (transactions, invoices, tax records) will be retained as required by law.

13. Governing law

These Terms are governed by the laws of India. Disputes fall within the exclusive jurisdiction of the courts at [jurisdiction — e.g. Mumbai], subject to any mandatory consumer-protection venue rules.

14. Changes to these terms

We may update these Terms from time to time. Material changes are communicated via email or in-app notice. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms.